FAQ's

1. How can I contact you?

You can reach us via email at mindringofficial@gmail.com. Our support team typically responds within 24–48 hours on business days.

2. Where are your products shipped from?

Our products are shipped from various locations worldwide, ensuring efficient delivery to our customers regardless of their location.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. How do I initiate a return?

To initiate a return, please contact us at mindringofficial@gmail.com. Ensure that your item is in the same condition as received, unworn or unused, with tags, and in its original packaging.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

6. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

7. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders, ensuring that no additional shipping costs will be applied at checkout.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Please allow 2 to 5 business days for tracking information to update.

9. What should I do if my order is delayed or lost?

If your order has not arrived within the estimated delivery window, please contact us at mindringofficial@gmail.com. We will investigate the issue and resolve it promptly.

10. Are there any customs duties or taxes on international orders?

Yes, international orders may be subject to customs duties, import taxes, or other fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price.